« Back to FAQs

Pick up of the Vehicle

Print
You can select your pick-up time during Online Check-in (which opens 5 days before pick up). To ensure a smooth and efficient operation, there are a range of pick-up times from morning through to late afternoon. Pick-up times vary from station to station and depending on how many pick ups are due. Early Pick-up times are available before 12:30 for a $75 charge, standard pick up times are from 13:00 onwards and have no charge.

We recommend if you are wanting a particular pick-up time, to commence online Check-in as soon as possible to have the widest choice of times. Unfortunately pick-up times cannot be booked outside of Online Check-in. Guests are encouraged to arrive on time for their chosen pick-up slot, so our Crew can help them get on the road as quickly as possible.
Yes. As long as you are picking up and dropping off at the same location, you are welcome to unpack your suitcase in your motorhome and leave it at our rental location. We are happy to store your suitcase until you return. There is no charge for this service.

Where space is available, we are happy for CanaDream Guests to park a car at our location while heading off on an RV road trip. This is strictly subject to availability in our lot and based on a first come first served basis. Reservations for parking are not possible and only one car is allowed per booking. We cannot offer any guarantee that parking will be available on any given day. Where parking is available, there will be no charge to the Guest except at our Edmonton, Montreal, and Toronto locations where a parking fee of $35 plus tax applies, regardless of the duration of the booking.  Sorry, we are unable to provide EV charging stations at our locations.

Our partnerships with airport parking facilities provide Guests with a discount offer for parking at their secure lots. Most of these lots also offer a EV Charging Service to ensure your vehicle is fully charged when you return from your trip. Please make your booking direct with the parking provider. CanaDream does not offer a transfer service to/from the parking provider's storage lot. Guests must arrange their own transport.  

We are also happy to provide offers from our airport hotel partners for short-term parking if you stay one night at their establishment (hotel offers apply only when booking through CanaDream Club).

View current hotel and parking offers here.

Yes.  From May 1 to September 30, CanaDream is open on Sundays and our normal pick-up and drop-off times apply.   From October 1 to April 30, we are open on Sundays on request only and a fee per occurrence may apply. Our Edmonton location is closed on Sundays year round.
We are happy to sell Guests RV chemical drop ins and RV toilet paper at a competitive price.  If you would prefer to purchase these elsewhere, you can find them at RV supply stores and in some campground stores.
Generally speaking, you are permitted to travel on any roads in the United States and Canada which are federal or provincially numbered roads.  Travel on any roads in the United States is subject to our US driving surcharge.  Travel in northern parts of Canada is subject to our Northern Surcharge. You are also not permitted to drive an RV anywhere on Manhattan Island, USA or to travel to the Burning Man Festival in Nevada, USA.

Guests are also not permitted to travel on some routes in the Yukon and Alaska, along with roads in Northern Quebec and Labrador at any time.  See "Prohibited Travel Areas" and "Restricted Travel Areas" in our FAQ section for full details of these routes.

There are some urban restrictions within Canada and the United States where Guests are not allowed to park or travel through.  Please see "Urban Travel Restrictions" in our FAQ section for details.

Note that CanaDream Inc RVs have GPS tracking, which triggers alerts when any RV is being driven into a Northern Surcharge, Prohibited, or Restricted travel area.




 
Only 1-ply toilet paper is suitable for use in our RVs. This breaks down quicker than 2 and 3 ply paper and doesn't clog the sewage system. 1-ply toilet paper is available from RV supply stores and some supermarkets. It is also sold at CanaDream locations. Please note that Guests are responsible for the cost of clearing clogged tanks where the incorrect toilet paper has been used.
Generators are factory fitted to most of our units.  Please note that generators are not available in our TCA Truck and Campers. For Guests picking up their RVs between 1 October and 30 April, generator use is free of charge. For pickups between1 May to 30 September, Guests using the generator will be charged an hourly rate for use of the generator.  Unlimited generator use is included in our We are Happy To Platinum Plus package.

See our current pricing sheet for more details.
We make every effort to ensure our Guests receive the vehicle type they book.  However, if, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions

Where space is available, we are happy for CanaDream Guests to park a car at our location while heading off on an RV road trip. This is strictly subject to availability in our lot and based on a first come first served basis. Reservations for parking are not possible and only one car is allowed per booking. We cannot offer any guarantee that parking will be available on any given day. Where parking is available, there will be no charge to the Guest except at our Edmonton, Montreal, and Toronto locations where a parking fee of $35 plus tax applies, regardless of the duration of the booking.  Sorry, we are unable to provide EV charging stations at our locations.

Our partnerships with airport parking facilities provide Guests with a discount offer for parking at their secure lots. Most of these lots also offer a EV Charging Service to ensure your vehicle is fully charged when you return from your trip. Please make your booking direct with the parking provider. CanaDream does not offer a transfer service to/from the parking provider's storage lot. Guests must arrange their own transport.  

We are also happy to provide offers from our airport hotel partners for short-term parking if you stay one night at their establishment (hotel offers apply only when booking through CanaDream Club).

View current hotel and parking offers here.

We do not provide transfers to or from the airport or airport hotels at any of our locations.  Taxi fare information is available on our Locations pages.
Having completed Online Check-in prior to arrival at our station, RV Pick up takes approximately 15-20 minutes. With all Guest information, important documentation signed, demo videos watched, security deposit paid and any extras purchased at Online Check-in, the time for pick up is greatly reduced and the Guest simply completes their self-guided RV tour and damage inspection prior to setting off. CanaDream is happy to offer a one-to-one Personal Demonstration (for a fee of $50) which takes up to 30-45 minutes. You can pre-book this service at the time of booking or during Online Check-in.

Our Crew are happy to answer any questions Guests may have prior to setting off on their road trip.
We guarantee that all our units will be "ready to go" when you receive them. They will be thoroughly cleaned, with fully charged batteries, full tanks of propane, and empty holding tanks. If you have chosen to include our kitchen and linen kit options, we will ensure that they are complete and that they have been placed in your vehicle.

Sorry, we do not rent baby cribs. Please check with our reservations Crew for the name and phone number of companies who offer this service.

You can rent:

  • Lawn Chairs
  • Bike Racks for 4 bikes
  • Child Seat or Child Seats
  • Toaster
Please see our Pricing page for updated pricing.

For rentals during winter months the following items may be available:

  • Chains
  • Electric Heater
  • Vent pillows
There are some important things we'd like you to know about your RV before you pick it up.  Please read our information sheet called "Important things to know before you pick up your RV" which is available on our website in English, French, German and Dutch.   This information is also included with the documents you will be asked to read and accept during the Online Check-in process.
We are happy to offer our Guests optional packages to enable them to have peace of mind on their RV vacations and enjoy their holiday until the last possible moment.  Our We are happy to options range from windshield coverage to bringing the RV back without emptying the grey and black water tanks or cleaning the interior or exterior of the vehicle.  Please view our We are happy to leaflet for information on inclusions.
Insurance against damage to your RV and to third party property is included in your rental cost.  There is a minimum deductible applicable of $1750.  This deductible however is dependent upon the type of accident or incident which has occurred while the vehicle is in the possession of the Guest.  Please make yourself familiar with the complete details of the insurance coverage included with your booking prior to picking up your RV.
A refundable $1750.00 security deposit will be processed on a credit card during Online check-in. This deposit must be made by credit card and will be refunded to the same card at drop off as long as the vehicle is returned in a clean and undamaged condition with all equipment and/or convenience kits returned.
We require a full valid driver's license (must be valid until at least the day after drop-off day) for all drivers. In addition, we require a passport for international guests or an ID card for our U.S. Guests.
Our fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, Guests are authorized to proceed with the necessary repairs up to $100.00. For expenses over $100.00, guests must telephone our on-road assistance team for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Guests assume full responsibility for damage to tires and undercarriage. Oil, tire pressure and coolant must be checked at each refueling. Costs for oil will be refunded upon presentation of receipts. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof, if the breakdown repair is longer than 48 hours.
Please go to our Terms and Conditions page for full details. You will be required to sign this document when you pick up your vehicle. We recommend you take the time to read this prior to arrival so you are familiar with these terms.
Awnings that are factory-fitted to our RVs are disabled from use. Our decision to disable the awnings was not an easy one, rather the result of an extremely high incidence of awning damage caused by inattention of Guests and incorrect use. Awnings are an extremely expensive item to replace when damaged and it can take anywhere from six weeks to six months to receive replacement awnings or parts from the factory. Awnings are intended for shade from the sun, not as rain shelters. The weight of excessive water on the awnings, along with strong winds, both result in significant damage to awnings. Guests who experienced damage while the awning was in use often found they were unable to retract the awning to drive the unit, resulting in unnecessary delays to their vacations. As awning damage is not covered under CanaDream's insurance coverage, Guests are responsible for the full cost of repair or replacement. While Guests may initially say they are happy to accept that cost, they don't realize they may be faced with a damage bill for thousands of dollars.  We appreciate that our decision may cause some inconvenience for Guests however, in the interests of all parties, we have disabled the awnings from use.
The credit card holder must be present when the RV is picked up so we can verify identity and confirm that the credit card belongs to that person.  The name on the booking must match the name on the credit card and the credit card must be presented at pick up.
The credit card holder must be present when the RV is picked up so we can verify identity and confirm that the credit card belongs to that person.  The name on the booking must match the name on the credit card and the credit card must be presented at pick up.
Our website uses cookies. By continuing to browse our site you are agreeing to our Cookie Policy.